Shipping Policy

This Shipping Policy outlines the terms and conditions for order processing, shipping, and delivery for Gentleman's Empire Boston.

Key Shipping Information

  • Shipping destination: United States only
  • Shipping cost: Free USPS Shipping on all U.S. orders
  • Order cut-off time: 6:00 PM (EST)
  • Processing time: 1–2 business days (Monday to Saturday)
  • Transit time: 3–5 business days (Monday to Saturday) after dispatch
  • Total delivery time: 4–7 business days (processing + transit)
  • Tracking: Tracking details are sent by email after dispatch

Order Processing
Orders are processed within 1–2 business days after placement. Orders placed after the daily cut-off time will be processed on the next business day. Processing takes place Monday through Saturday.

Shipping and Delivery
All orders are shipped via USPS within the United States. Once dispatched, delivery typically takes 3–5 business days. The total estimated delivery timeframe, including processing and shipping, is 4–7 business days.

After your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking Orders
Tracking details are provided via email once your order has been dispatched. You can use this information to monitor the delivery status of your shipment.

Delivery Delays
Delivery times are estimates and may be affected by external factors such as holidays, peak shipping periods, severe weather conditions, or carrier disruptions.

If your order has not arrived within the estimated timeframe, please allow an additional 3 business days. If your order still has not arrived after this period, contact customer support for assistance.

Order Cancellations
Orders are processed shortly after they are placed. Cancellation requests must be submitted within 60 minutes of purchase. Requests should include your order number.

After this timeframe, changes or cancellations may not be possible. If the order has already been shipped, the Return and Refund Policy will apply after delivery.

Damaged or Incorrect Items
If you receive an item that is damaged or not as ordered, contact customer support as soon as possible. Please include your order number and, if available, clear photos of the issue. A resolution will be provided after review.