Return and Refund Policy
This Return and Refund Policy explains the conditions, timelines, and process for returns, refunds, exchanges, and cancellations for Gentleman's Empire Boston. This policy applies in addition to any rights you may have under applicable consumer protection laws.
Key Information
- Return period: 90 days from the date of delivery
- Restocking fees: None
- Refund processing time: Within 7 business days after approval and inspection
- Return shipping costs: Paid by the customer unless the item is damaged, defective, or incorrect
- Exchanges: Available for eligible items
- Order cancellation window: Within 60 minutes of purchase
Return Window
You may request a return or refund within 90 days from the date your order is delivered. Requests submitted after this period will not be eligible under this policy.
Return Conditions
To be eligible for a return, items must meet all applicable conditions below:
- Unused, unworn, and unwashed
- In original condition
- Returned with original tags and packaging, where applicable
- Accompanied by proof of purchase, such as the order confirmation email
How to Request a Return
Please contact customer support before sending any item back. Your request should include your order number, the item or items you want to return, and the reason for the return if you wish to provide it. Returns sent without prior approval may not be processed.
Contact email: support@gentlemanempireboston.com
Return Instructions
If your request is approved, you will receive return instructions, including the return address and the next steps. Items should be packed securely to help prevent damage during return transit.
Return Shipping Costs
Customers are responsible for return shipping costs when the return is based on preference, change of mind, or exchange requests.
If an item is delivered damaged, defective, or incorrect, contact us promptly. In these cases, we will review the issue and provide an appropriate resolution, which may include a replacement or refund. Return shipping costs for approved damaged, defective, or incorrect item claims are not charged to the customer.
Refunds
Once the returned item is received and inspected, we will notify you of the outcome. If approved, the refund will be issued to the original payment method. Please allow up to 7 business days after approval for the refund to be processed. We do not charge restocking fees.
Your payment provider may require additional time before the refunded amount appears in your account.
Exchanges
Exchange requests are accepted for items that meet the same eligibility requirements as returns. To request an exchange, contact customer support with your order number and the item details. If an exchange cannot be completed due to availability, a refund may be issued after the return is approved and processed.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible and include your order number and clear photos of the item and its packaging. After review, we will determine the appropriate resolution.
Order Cancellations
Orders begin processing shortly after they are placed. Cancellation requests must be submitted within 60 minutes of purchase. To request a cancellation, contact customer support and include your order number. After this period, changes or cancellations may no longer be possible. If the order has already shipped, the return policy described above will apply after delivery.
Non-Excludable Rights
Nothing in this policy limits any rights that may apply to you under consumer protection laws. Where such laws provide additional protections or remedies, those rights remain applicable.